Frequently Asked Questions (FAQ)

Order and pay

What payment options are available in the shop?

You have the option of paying by SEPA transfer, instant transfer, PayPal or credit card.

When paying by SEPA transfer, the order will be shipped after receipt of the full invoice amount. Please only enter the identification number that you received in the email with the payment information as the intended purpose. Depending on the bank, a transfer can take 1 - 3 working days; if there is a weekend in between, the time will be extended accordingly. We ask you to take this into account.

When paying by credit card, Visa and MasterCard as well as Sofortüberweisung, you will be redirected to the input mask of our payment provider Unzer Payment GmbH via a secure connection during the ordering process.

When paying with PayPal, you will be redirected directly to PayPal at the end of the ordering process. If you are already a PayPal customer, you can make the payment quickly and securely after logging into your PayPal account. If you do not already have a PayPal account, you can log in as a guest or open a PayPal account and then confirm the payment.

If you select the PayPal Express payment method, you will be redirected before completing the order and pay the invoice amount via the online payment provider PayPal. You do not need to enter the billing and delivery address as this information is taken directly from your PayPal account. To do this, you must have a PayPal account or register with PayPal. After logging in, you can make the payment quickly and securely in accordance with PayPal's terms and conditions. If you have any questions, please find out more at www.paypal.de

Please note that due to agreements you have made with credit institutions or other institutions, you may incur additional costs for transfers, account management, etc.

Further information on the exact payment processing can be found in our General Terms and Conditions under point 8. Payment conditions .

How exactly can I order?

The ordering process in our online shop comprises four steps:

1) You place the desired items in the virtual shopping cart.

2) You enter your required customer data including billing address and, if applicable, different delivery address. Alternatively, you can log into your customer account using your email address and one-time code.

3) You select the desired payment method.

4) You have the opportunity to check all the information (ordered items, quantities, sizes, name, address, payment method) again before you submit and send us your binding offer to purchase the items in your shopping cart by clicking on the "Buy now" button. Before submitting the order, you can edit the items in your shopping cart at any time, view and change your address and selected payment method.

After submitting your order, you will receive an email from us with a summary of your order.

Happy shopping.

What size do I need?

To make it easier for you to choose the right size, we have indicated the size of the photo model and the measurements of the size the model is wearing for each item. If the cut has any special features, we will also indicate this in the item description. There is also the LANIUS size chart, which we use to design our collection. If you have any further questions, please contact us using the contact form, by phone +49 (0)221- 801118480 or email shop@lanius.com.

Click here for size advice

How do I change/cancel an order that has already been placed?

Our goal is for you to receive your ordered goods as quickly as possible. Unfortunately, orders received can only be changed or cancelled within a very short period of time before our shipping team sends the goods on their way to you immediately.

Please contact us as soon as possible using our contact form, by email at shop@lanius.com or by phone on weekdays between 9:00 a.m. and 5:00 p.m. at +49 (0)221- 801118480.

If this is no longer possible because the shipping process has already begun, you can use our returns service after receiving the goods.

What should I bear in mind when ordering from abroad (outside Germany)?

We deliver to all EU countries as well as to Switzerland, Norway, Great Britain and Ireland. Shipping costs apply for deliveries to these countries. You can find these under the heading: How much are the shipping costs?

Please note that for orders with delivery countries outside the EU and for returns, possible additional costs such as customs and processing fees as well as taxes are to be borne by the buyer. Please inform yourself about this at your local customs office before placing an order.

In the event of a return, the buyer may request a refund for any taxes already paid. The cancellation invoice that you receive from us after the return has been completed serves as proof of your return and our refund. Please contact the responsible customs office in your country for exact processing.

Where can I see my previous orders?

You can view your order history at any time after logging in with your email address. To do this, log into your customer account via the "My Account" icon using a one-time code.

Is there a minimum order value?

There is no minimum order value in the LANIUS online shop. Within Germany, we also ship your order free of charge, regardless of the order value. Orders outside Germany are shipped free of charge for orders over a minimum order value of €100.

Delivery

How much are the shipping costs?

Within Germany we always ship your order free of charge, regardless of the order value.

Within the EU, to Great Britain and Ireland, to Norway and Switzerland we charge EUR 11.95 per order.

For orders over EUR 100.00 we deliver free of charge to the EU, Norway and Switzerland.

For deliveries to Norway and Switzerland, the purchase value is limited to EUR 1,000 net.

Please note that for orders with delivery countries outside the EU and for returns, possible additional costs such as customs and processing fees as well as taxes are to be borne by the buyer. Please inform yourself about this at your local customs office before placing an order .

All deliveries are climate neutral with DHL Go Green.

How long does delivery take?

In Germany, Lanius delivers the goods in stock to your specified delivery address within 1-5 working days after receipt of payment using the shipping company DHL GoGreen. Please note that a transfer credit to our account by prepayment can take 3-4 working days, depending on the bank. If there is a weekend in between, the period is extended accordingly.

When shipping available items within Europe, the delivery time increases to up to 14 working days, depending on the recipient location.

As soon as the shipment information has been transferred to DHL GoGreen, you will receive a shipping notification by email that includes a link to track the shipment. You can use the tracking number to view the shipment status of your order at any time. Please note that the shipment information is sent before DHL picks up the goods and is similar to a pick-up order. The further transport requested by DHL will take place as quickly as possible on the same day, but no later than within two working days.

What should I bear in mind when ordering from abroad (outside Germany)?

We deliver to all EU countries as well as to Switzerland, Norway, Great Britain and Ireland. Shipping costs apply for deliveries to these countries. You can find these under the heading: How much are the shipping costs?

Please note that for orders with delivery countries outside the EU and for returns, possible additional costs such as customs and processing fees as well as taxes are to be borne by the buyer. Please inform yourself about this at your local customs office before placing an order.

In the event of a return, the buyer may request a refund for any taxes already paid. The cancellation invoice that you receive from us after the return has been completed serves as proof of your return and our refund. Please contact the responsible customs office in your country for exact processing.

What shipping options are available?

The goods from the LANIUS online shop are sent as an insured package with DHL GoGreen. We also ship to packing stations.

During the order process, you have the option of specifying a different delivery address or packing station. To do this, click on the link “Add different delivery address or DHL packing station” and then select the “DHL packing station” option from the dropdown menu to enter the relevant data.

You have the option of choosing a used cardboard box as a packaging option for the sake of the environment.

To which countries does the LANIUS online shop deliver?

Orders in the LANIUS online shop can be delivered to Germany, Switzerland, Norway and all EU countries.

Please note that for orders with delivery country outside the EU, possible additional costs such as customs duties and taxes are to be borne by the buyer.

Does LANIUS refund VAT if the goods are subsequently exported?

Unfortunately, we are unable to subsequently refund VAT for goods that were ordered within Germany and then exported from the EU. However, if you send us a copy of the invoice stamped by customs, we will be happy to issue you a voucher for the amount of VAT paid on the order for your next purchase in our online shop.

Returns and exchanges

How can I return goods?

Customer satisfaction is very important to us, which is why we offer you the option of returning the goods for a refund within 14 days of receiving them. Please note that the right of return only applies to unworn, unwashed and flawless items.

Register your return in the online returns portal, stating the order number and your email address.
Did you order by November 17th? Then follow this link https://lanius.returnsportal.online/
Did you order from November 18th? Then follow this link https://lanius2.returnsportal.online/

Detailed information on how to process your return can be foundHERE

As soon as we receive your return, you will receive an email confirming receipt of the return and, after checking the return, the corresponding amount will be refunded to you - according to the payment method you selected.

Returns within Germany

Customer satisfaction is very important to us, which is why we offer you free returns within 14 days of receiving the goods in Germany. Please note that the right of return only applies to unworn, unwashed and flawless items.

Register your return by specifying the order number and your email address in the online returns portal at www.retourenportal.com/lanius . You will then receive the DHL label as a download and by email.

If you cannot print the label yourself, there is a QR code on the DHL return label. Show this QR code on your smartphone at a DHL branch, a DHL parcel shop, a DHL delivery person or at a DHL Packstation. DHL will print the label for you.

Please understand that we cannot accept shipments returned to us freight collect. You will bear the direct cost of returning the goods if you do not follow our returns process listed above.

If you have any questions or need help, please contact us by email at shop@lanius.com or by phone on weekdays between 9:00 a.m. and 5:00 p.m. at +49 (0)221- 801118480.

Returns from abroad

Customer satisfaction is very important to us, which is why we offer you the option of returning the goods for a refund within 14 days of receiving them. Please note that the right of return only applies to unworn, unwashed and flawless items.

We cannot provide a free DHL return label for returns from abroad. Please understand that the direct costs of returning the goods as well as any customs and processing fees from abroad are to be borne by the customer.

The return address is:

OneWorldLogistics GmbH

Ettore-Bugatti-Straße 39 – 41

51149 Cologne

And this is how it works:

Register your return by specifying the order number and your email address in the online returns portal at www.retourenportal.com/lanius

Place the items in the package. Clearly mark the package as a RETURN. This is especially important when going through customs! Packages that are not correctly marked can be held back by customs and result in further processing costs. LANIUS cannot take responsibility for collection from customs or payment of the resulting costs.

Please arrange a registered return so that your package can be tracked using a tracking number in case of loss.

As soon as we receive your return, you will receive an email confirming receipt of the return and, after checking the return, the corresponding amount will be refunded to you - according to the payment method you selected.

If you have any questions or need help, please contact us by email at shop@lanius.com or by phone on weekdays between 9:00 a.m. and 5:00 p.m. at +49 (0)221- 801118480.

Returns within Germany

Customer satisfaction is very important to us, which is why we offer free returns within 14 days of receiving the goods in Germany. Please note that the right of return only applies to unworn, unwashed and flawless items.

Register your return by specifying the order number and your email address in the online returns portal at www.retourenportal.com/lanius and you will then receive the DHL label as a download and by email.

If you cannot print the label yourself, there is a QR code on the DHL return label. Show this QR code on your smartphone at a DHL branch, a DHL parcel shop, a DHL delivery person or at a DHL Packstation. DHL will print the label for you.

Please understand that we cannot accept shipments returned to us freight collect. You will bear the direct cost of returning the goods if you do not follow our returns process listed above.

If you have any questions or need help, please contact us by email at shop@lanius.com or by phone on weekdays between 9:00 a.m. and 5:00 p.m. at +49 (0)221- 801118480.

Further information regarding your return can be found HERE

Returns from abroad

Customer satisfaction is very important to us, which is why we offer you the option of returning the goods for a refund within 14 days of receiving them. Please note that the right of return only applies to unworn, unwashed and flawless items.

We cannot provide a free DHL return label for returns from abroad. Please understand that the direct costs of returning the goods as well as any customs and processing fees from abroad are to be borne by the customer.

The return address is:

OneWorldLogistics GmbH

Ettore-Bugatti-Straße 39 – 41

51149 Cologne

And this is how it works:

Register your return by specifying the order number and your email address in the online returns portal at www.retourenportal.com/lanius

Place the items in the package. Clearly mark the package as a RETURN. This is especially important when going through customs! Packages that are not correctly marked can be held back by customs and result in further processing costs. LANIUS cannot take responsibility for collection from customs or payment of the resulting costs.

Please arrange a registered return so that your package can be tracked using a tracking number in case of loss.

As soon as we receive your return, you will receive a confirmation of receipt of the return by email and after checking the return, the corresponding amount will be refunded to you - according to the payment method you have chosen.

If you have any questions or need help, please contact us by email at shop@lanius.com or by phone on weekdays between 9:00 a.m. and 5:00 p.m. at +49 (0)221- 801118480.

For further information regarding your return please CLICK HERE .

What should I bear in mind when ordering from abroad (outside Germany)?

We deliver to all EU countries as well as to Switzerland, Norway, Great Britain and Ireland. Shipping costs apply for deliveries to these countries. You can find these under the heading: How much are the shipping costs?

Please note that for orders with delivery countries outside the EU and for returns, possible additional costs such as customs and processing fees as well as taxes are to be borne by the buyer. Please inform yourself about this at your local customs office before placing an order.

In the event of a return, the buyer may request a refund for any taxes already paid. The cancellation invoice that you receive from us after the return has been completed serves as proof of your return and our refund. Please contact the responsible customs office in your country for exact processing.

How can I exchange goods?

Unfortunately, an exchange is no longer possible. Please send the item back to us and reorder the item.

For further information regarding your return please CLICK HERE .

How and when will I receive my refund after a return?

As soon as we receive your return, you will receive a confirmation by email. After checking the return, the corresponding amount will be refunded to you - according to the payment method you selected. Once the refund has been made, you will receive information by email. Please understand that processing and refunding can take up to 14 days.

SEPA transfer: The credit will be refunded to the bank account used for payment. It may take up to 5 working days before the credit is available in the account.

Instant bank transfer: The credit will be refunded to the bank account used for payment. It can take up to 5 working days before the credit is available in the account.

Credit card: The credit will be refunded to the credit card account used for payment. The refund will be visible on the next credit card statement. The refund cycle depends on the respective credit institutions.

PayPal: The credit is made to the PayPal account used for payment. Whether the amount is deposited as credit in the PayPal account or transferred back to your bank account depends on the individual settings of your PayPal account.

Gift voucher: The refund will be made as a credit on your LANIUS customer account or in the form of a new voucher code adjusted to the return amount. Unfortunately, the credit cannot be paid out in cash.

How can I cancel an order?

We hope, of course, that you are satisfied with our products and that you enjoy wearing them. If you still want to return something, the statutory right of cancellation applies. You can return unworn, unwashed and flawless goods to us within 14 days without giving any reason.

Please inform us in writing or by telephone of your wish to withdraw within the deadline.

Click here for our sample cancellation form

Click here to access our contact form

Email shop@lanius.com
Fax: +49 (0)221-801118416
Telephone: +49 (0)221- 801118480

Please also note the detailed information on the right of withdrawal in our General Terms and Conditions under point 11. Right of withdrawal and point 12. Consequences of withdrawal.

Further information on the right of withdrawal can be found here.

How can I complain about goods?

Is your item defective or damaged? We're sorry. In the event of a complaint, please inform us of the defect using the contact form, by phone at +49 (0)221- 801118480 or by email at shop@lanius.com. This way we can make an initial assessment and discuss the further procedure. To simplify and speed up processing, please have your order number and/or customer number ready.

Please understand that we can only accept complaints for items purchased in the LANIUS online shop. For LANIUS items purchased in stores, please contact the relevant retailer.

Customer account

How can I log into my customer account?

Order by entering your email and home address without logging in or log in to your account with your email and one-time code.

To do this, enter your email address in the field provided and click Continue. A one-time login code will now be automatically sent to the email address you provided. To retrieve the code, open your email program in a new window and enter it again on the login page.

To register

How can I change my user data?

Under the menu item “Profile” in your account you have the option to change names, addresses and email addresses.

Under “Addresses” you can change the delivery address for future orders. Under “Payment methods” you can enter your preferred payment method.

Orders via Avocadostore

I ordered through Avocadostore, how do I return an item?

Customer satisfaction is very important to us, which is why we offer you the option of returning the goods for a refund within 14 days of receiving them. Please note that the right of return only applies to unworn, unwashed and flawless items.

Please understand that the costs for Avocadostore returns are to be borne by the customer. Unfortunately, we cannot accept shipments without postage paid.

  • Please fill out the return form enclosed with your order. You can find the order number on the order confirmation or the invoice for your order.
  • Place the items in the package together with the fully completed return form. In order to assign your return quickly and correctly, we ask you to fill out the form completely. If the mandatory information is missing, assignment and a refund may not be possible.
  • We recommend a registered return so that your package can be tracked via a tracking number in case of loss.

The address for all returns is:

OneWorldLogistics GmbH

Dept. Avocadostore/LANIUS

Ettore-Bugatti-Straße 39 - 41

51149 Cologne

Unfortunately, it is not possible to exchange items ordered through Avocadostore. Please reorder the desired item. 

If you have any questions or need help, please contact us by email at shop@lanius.com or by phone on weekdays between 9:00 a.m. and 5:00 p.m. at +49 (0)221- 801118480.

How and when will I receive my refund after a return?

As soon as we receive your return, it will be processed and we will inform Avocadostore that we have received the return. You will then receive a confirmation from Avocadostore by email. The corresponding amount will then be refunded to you - according to the payment method you have chosen. The refund will be made by Avocadostore, which is also the recipient of the payment.

If you have any questions about your refund, please contact Avocadostore customer service by email at support@avocadostore.de or by phone at +49 40 43277693.

Can I exchange an item ordered through Avocadostore?

Unfortunately, it is not possible to exchange items ordered through Avocadostore. Please reorder the desired item.

Vouchers

Are there gift vouchers for the LANIUS online shop?

We are delighted that you would like to give our products as a gift. You can purchase gift vouchers in our online shop. The voucher contains a corresponding voucher code that the recipient can enter during the order process in the online shop. The voucher amount will then be deducted from the invoice amount accordingly.

Please note that discount and voucher codes cannot be taken into account or credited retrospectively. Discount and voucher codes and their value cannot be paid out. Vouchers for the LANIUS online shop can only be redeemed online and with a customer account.

Click here for LANIUS gift vouchers

How do I redeem a gift or promotional voucher code?

After you go to checkout via your shopping cart, you can simply enter the relevant code in the "Discount code or voucher" field under the list of items. To activate and apply, click on the "Apply" button. The discount or amount will then be automatically deducted from the invoice amount. Please check before submitting the order whether your discount has been deducted. Only then has the code been accepted correctly. Promotional codes for the LANIUS online shop can only be redeemed online.

If you have any questions about your discount or voucher code, please contact us before completing and paying for your order.

Please note that vouchers and discounts cannot be subsequently credited, credited or paid out. Promotional voucher codes can only be redeemed once and are only valid during the specified period. Promotional voucher codes can be tied to specific products, campaigns or categories and have a minimum order value. This is always stated on the voucher or in the email with which you received the promotional code. In the event of a return, promotional codes that can only be redeemed once expire.

Care tips

Why is it important that I take proper care of my clothes?

Our qualities, cuts and the functionality of our clothing are designed to last. We want to give you helpful tips to help you enjoy your favorite LANIUS item for even longer: It is made to be worn, cleaned, loved and, if necessary, repaired. With good care, you extend the life of your clothing and thus help protect our resources and our environment.

How do I care for my clothes properly?

In general, please follow the care instructions on the item.

In general, we can say that low temperatures, reduced spin speeds and a washing bag for wool and silk are highly recommended. In addition, it is best to wash your clothes together with similar colors and always turn them inside out - this way you can not only avoid unpleasant discoloration, but also prevent color changes and abrasion. Close buttons and zippers to prevent damage during washing. Another tip: use bleach-free mild detergents, as these do not contain any bleach that could damage your clothes.

VENTILATE

A care tip that is very easy to implement: Not every piece of clothing that is worn needs to be washed immediately. Airing not only saves time and water, but also protects the environment and materials.

STORAGE

Avoid hanging knitted items as they can lose their knitted shape. After washing, dry knitted items lying flat (for example on a clean towel) and gently pull them into shape. Knitted items simply need a little time to dry.

IRON

Ironing will bring your favorite items back into shape and smooth out the fibers of the fabrics that have become rough during the washing process. But first check whether the material can be ironed and always stick to the temperature. For special natural fibers such as silk, but also for natural fibers such as elastane, TencelTM and ECOVEROTM, we also recommend placing a damp cloth over the item of clothing to be ironed. Pro tip: Invest in a good ironing pad, as the metal mesh on cheap ironing boards can show through.

PILLING

Small balls can appear on favorite items made of natural fibers such as wool. This phenomenon, known in English as "pilling," is completely natural and is simply caused by friction on the surface. This is essentially a sign of the naturalness of the material.

Conventionally, this is counteracted with a synthetic resin finish. A layer is applied that seals the hairs and prevents them from matting so easily. However, this also seals and limits many of the natural properties such as breathability and softness under the layer. We mostly use wool from controlled organic cultivation and consciously avoid such chemical finishes, as this naturalness is a quality feature for us.

To remove the pilling knots, you can use a lint shaver, a wool comb or fine scissors. But be careful: if the knots are torn off, the fiber can be damaged. Another tip: If your favorite items have fine, long hair, you can brush it up from time to time.

SPECIAL DETERGENT

Fine favorite items made of wool, silk, linen or cotton that are washed at a low temperature or even by hand feel particularly comfortable with a special liquid detergent. It dissolves better and is therefore gentler on the fibers without affecting the washing performance.

SMALL REPAIRS

A certain amount of wear and tear, such as a button coming off or a stitch coming undone, is completely normal when clothes are worn and washed frequently. There are very good instructions online that explain step by step how to sew buttons back on or darn holes, for example. Of course, we are also happy to help you with any questions you may have about repairing your favorite item.

CARE SYMBOLS

The number of care symbols is almost as extensive as the number of road signs. So that you know exactly what care your favorite item needs in the future, we have summarized the meanings of all symbols HERE . We recommend that you follow the care instructions exactly - a small difference can have a big impact.

How do I care for cotton?

Cotton is absorbent, tear-resistant, skin-friendly, durable and comfortable to wear.

* Wash dark and coloured textiles separately at max. 30 °C

* Wash special fibre blends only in the gentle programme (delicate wash)

* Iron at moderate heat (max. 150 °C)

How do I care for wool?

Wool is less susceptible to dirt and odors, repels sweat, is antistatic and hardly wrinkles.

* Carefully dab small stains with a damp cloth (pro tip: never rub!)

* Take breaks between wearing and air regularly

* Hand wash, wool wash cycle may be preferable to manual hand washing (only possible to a limited extent, check label; do not leave in the machine for long periods when damp and warm). Then squeeze out in a terry cloth towel

* Only wash with the wool detergent provided (particularly gentle on the fiber)

* Store lying down and dry

* Remove knots with a wool shaver or wool comb

* Use natural moth protection (cedar wood, lavender, cade oil)

* Heavily soiled favourite items can be professionally dry cleaned

How do I care for TENCEL?

Tencel wicks away moisture excellently and has similar wearing properties to cotton.

* Wash at max. 30 °C and only use special color and delicate detergent without bleach (reduce spin speed, low temperature)

* Wash inside out (even with printed garments)

* Tencel does not have as high color fastness as cotton and is sensitive to light (do not dry in the sun)

* Iron into shape (follow care instructions)

How do I care for leather?

Leather is relatively waterproof and yet breathable, particularly dense and stretchy.

* Remove coarse dirt with a soft leather brush or a damp cloth (be very careful as this can cause irreparable damage; please never rub or scratch)

* Treat leather with an ecological impregnating agent specially developed for the type of leather before first use

* Every type of leather is different and requires appropriate care

* Bring heavily soiled favourite items for professional, gentle dry cleaning

How do I care for silk?

Silk has a special shine, is fine and smooth, and feels light on the skin. It is very comfortable to wear and is also absorbent and insulating.

* Hand wash at low temperature

* Wash inside out with a mild silk detergent, making gentle movements in the soapy water

* Wash inside out at low temperature and iron while still slightly damp (pro tip: place a cotton cloth underneath)

* Can be easily ironed using a steamer

* In case of severe soiling, please have the product professionally dry cleaned

How do I care for alpaca wool?

Alpaca wool is particularly dirt-resistant and breathable. It can be worn in summer and winter, is very suitable for allergy sufferers and is soft and shiny.

* Carefully dab small stains with a damp cloth (never rub)

* Take breaks between wearing, air

* Wool wash cycle in the washing machine only possible to a limited extent (note: label)

* Store lying down and dry

* Remove knots with a wool shaver or wool comb

* Use natural moth protection (cedar wood, lavender, cade oil)

* Bring heavily soiled favourite items for professional, gentle dry cleaning

How do I remove stains?

When it comes to stains, it is important to react immediately. For this reason, we have summarized the best tricks for you:

RED WINE

* Mineral water or tap water

* Apply salt (a lot) to the stain, brush gently once the salt has absorbed the liquid, and then wash

* For cashmere or silk: dry shampoo

* For dark shadows after treatment: use shaving foam. Then rinse and allow to dry.

COFFEE

* Mineral water or warm (!) water

* For dried stain: salt or baking powder * Gall soap can be used on light and very insensitive items

FAT

* First soak up grease with paper towels, then use plenty of hot water and detergent to wash out

* For old stains: Gall soap (in bar)

MAKE UP

* For light, white (or dark) and insensitive clothing: gall soap or baking powder

SWEAT

* Yellowish discoloration can be treated by soaking overnight in warm water with a dash of vinegar. After treatment, machine wash as normal.

What does residual shrinkage mean?

For the sake of the environment, we reduce the production steps to the bare minimum and consciously avoid additional equipment or unnecessary washing.

Some materials may therefore shrink a little after the first wash at home. This is indicated by the % information on the possible residual shrinkage in the care instructions online and on the care label for each item. The information always indicates the maximum possible residual shrinkage when following the care recommendations.

The cut and fit are designed so that shrinkage of up to 7% does not affect the size, but you should pay particular attention to this information if the item already fits very close to the body or is deliberately intended to fit loosely.

How do I keep the color of my clothes as long as possible?

In order to keep the color brilliance of your clothes for as long as possible, you should use special color and/or delicate detergents and wash at the lowest temperature and rotation speed possible. Colors wash out especially at high temperatures and when using "universal detergents," which usually contain bleach.

sustainability

Viscose, Lyocell, Modal, TENCEL™, ECOVERO™ – what are they actually and what is the difference?

Viscose is a so-called regenerated cellulose fiber. The natural raw material cellulose, which is obtained from wood, is chemically spun into a fiber.

Lyocell and Modal are other regenerated cellulose fibers that are based on different and sometimes more environmentally friendly production processes.

TENCEL™ is the brand name of the lyocell and modal fibers from Lenzing AG in Austria, which has been working for decades on the most environmentally friendly manufacturing processes for regenerated cellulose fibers. This also includes the brand's viscose fiber, the so-called LENZING™ ECOVERO™, which is currently the "greenest" viscose on the market.

Learn more about our natural raw materials

Why do we use spandex, polyester or nylon?

We place a lot of value on natural and high-quality materials. The use of chemical fibers seems to be a contradiction at first. However, it must be noted that these fibers can improve the comfort, durability and robustness of the clothing immensely in small quantities. For example, jeans that contain just 1% elastane are much more comfortable to wear and last longer. This is why we combine recycled elastane, polyester and nylon with our natural qualities wherever it makes sense.

Read more about our recycled nylon yarn

Why isn’t everything “certified/GOTS/organic”?

The answer to this lies in the diversity of our production facilities and the materials that are processed. Sometimes it is just a button that is not certified, but the fabrics and production are. Nevertheless, the entire textile production chain - from cultivation to the product - must be certified: if only one part, such as the button, does not meet the criteria, the entire product does not receive a GOTS certificate.

In addition, GOTS certification is very costly. For some smaller production facilities, it is simply too expensive to get certified because customer demand is unfortunately still too low. We support all of our suppliers in getting GOTS certified so that we can secure as many production steps as possible.

Furthermore, GOTS only certifies natural fibers, so products such as TENCEL™ Lyocell fibers and Modal fibers are unfortunately not GOTS certifiable and are not allowed to carry the seal. However, we manufacture clothing from these sustainable materials in production facilities that are GOTS certified.

Basically, each of our pieces is manufactured consciously. To make it more transparent for you which items in our collection are certified according to which criteria, we have developed icons that decode the entire textile value chain and serve as a guide for you. You can find these icons in our online shop under each product under the heading Sustainability.

But why isn't everything "organic"? We have to say that the proportion of certified organic materials on the global market is still very small due to low demand. We are working to change this, raising awareness, and looking for partners who will support us in our vision so that we can offer our entire collection in certified organic quality in the future.

Why does LANIUS also produce in China and not just in Europe?

LANIUS has been producing in China for over twelve years - exclusively in selected companies for whom the love of sustainability and craftsmanship under fair conditions is just as important as it is to us. The label "Made in China" has negative connotations and we would like to show that this prejudice cannot be applied across the board to an entire country with all its production facilities - because: There are good and less good production facilities all over the world.

We visit our partner companies personally and in many cases we can look back on decades of good cooperation. The companies are selected based on our sustainability guidelines and high quality standards as well as the fundamental vision of natural, sustainable materials and social and fair remuneration.

Another important aspect is environmental protection and value creation: We aim to source the materials from the countries where they originally come from and to process them there. For example, the raw materials we use, hemp and silk.

Read more in our Travel Journal

Why does LANIUS produce leather shoes? To what extent is the production of the shoes sustainable?

Sustainable shoe styles have been part of the LANIUS collection for several years. We have found a reliable production partner in the family business WERNER, which has been producing sustainable shoes for 100 years.

We are convinced that leather is a natural, high-quality material. The leather for our shoes is vegetable-tanned in Germany using chrome-free processes, the shoes are produced under fair conditions exclusively in Europe and all raw materials come from Germany or neighboring European countries. This keeps transport routes short and protects the environment.

Read more about our leather

Why do we still pack some of our collection in plastic bags?

Currently, 76% are packaged in recycled plastic and 24% in paper. Unfortunately, not packaging a piece of clothing at all is not a logistical option, as it needs to be protected and in new condition when it reaches the customer.

From the delivery of our S/S-21 collection, we will only use plastic bags that are 100% recycled and can be recycled again if disposed of correctly. With this step, we are actively contributing to the circular economy and making an essential contribution to reducing the amount of plastic waste.

However, we continue to work constantly on alternatives and are not afraid to develop and try out new possibilities. With our #NOPLASTIC initiative, we have proactively joined forces with other sustainable fashion companies and organizations and have set ourselves the goal of eliminating virgin plastic as a packaging component.

What does GOTS mean?

We are GOTS certified, as are many of our products. The seal is awarded annually and GOTS-certified companies, like us, are subject to regular checks based on a dual control system - consisting of on-site inspections at the company and analyses of residues in the textiles. For a garment to receive the GOTS seal, it must consist of at least 70% natural fibres in organic/organic quality and meet comprehensive social and ecological criteria in its production.

Find out more about the social and ecological standards of the GOTS certificate here.

What does kbA/kbT mean?

In controlled organic farming (kbA) and controlled organic animal husbandry (kbT), the raw fibre, the material, was demonstrably produced under organic conditions that have been defined by the respective organic regulations and checked by external certification companies.

What exactly is the difference between organic cotton and conventional cotton?

There are some important differences between the cultivation of conventional and organic cotton. Three essential advantages of organic farming: efficient water management, no genetic engineering, no synthetic pesticides.

Thanks to efficient irrigation, growing organic cotton saves a lot of water. Genetically modified seeds are prohibited in organic farming, as is the use of synthetic pesticides, herbicides and fertilizers. Instead, natural plant protection products such as humus and plant manure are used, which neither pollute the soil and groundwater nor endanger the health of the farmers.

Read more about our cotton

Which dyes does LANIUS use?

When it comes to our dyeing, it always depends on the particular fiber. For example, it is relevant whether it is a fiber of plant origin, such as cotton or linen, or a fiber of animal origin, such as wool or silk.

We mainly use synthetic dyes because these dyes are long-lasting and color-stable. We generally follow the strict guidelines of the Global Organic Textile Standard - GOTS for short. Our clothing is also regularly checked by our quality assurance department. Tests for harmful substances are an essential part of our control - we do not consider any carcinogenic or harmful substances.

Our dyes are environmentally friendly, gentle on the skin and ideal for allergy sufferers. We have been working with natural dyes for a long time to dye in a particularly gentle way. The fabrics are dyed purely with dyes extracted from plants and flowers.

Learn more about our dyes in our blog

How does LANIUS ensure that socially acceptable working conditions are maintained during production and that employees are paid fairly?

We only work with companies that comply with our sustainability guidelines and take responsibility for their employees. This includes ensuring socially acceptable working conditions and paying fair wages.

We visit our production sites personally – both announced and unannounced – to see the working conditions on site. We also rely on external audits such as those carried out by GOTS to control sensitive information.

We do not work with so-called subcontractors – middlemen – whose business model consists of awarding contracts to unknown production partners who produce the goods for a fraction of the order volume – at the expense of the textile workers in the factories.

How do we transport the goods?

Our goods are always transported in the most sustainable way possible and the resulting CO₂ emissions will be fully offset from 2021 with the help of the climate experts at ClimatePartner.

We discuss orders with our suppliers transparently and at an early stage, because the more time we have, the more environmentally friendly we can ship our goods - by rail from China or climate-neutrally by truck from the EU or Turkey.

In absolutely exceptional cases, for example in the event of a major delay in production, we also have to ship individual product groups by plane.

Our customers receive our collection in a climate-neutral way through shipping with DHL GoGreen.