Frequently Asked Questions (FAQ)

Within Germany we always ship your order free of charge, regardless of the order value.

Within the EU, to Great Britain and Ireland, to Norway and Switzerland we charge EUR 11.95 per order.

For orders over EUR 100.00 we deliver free of charge to the EU, Norway and Switzerland.

For deliveries to Norway and Switzerland, the purchase value is limited to EUR 1,000 net.

Please note that for orders with delivery countries outside the EU and for returns, possible additional costs such as customs and processing fees as well as taxes are to be borne by the buyer. Please inform yourself about this at your local customs office before placing an order .

All deliveries are climate neutral with DHL Go Green.

In Germany, Lanius delivers the goods in stock to your specified delivery address within 1-5 working days after receipt of payment using the shipping company DHL GoGreen. Please note that a transfer credit to our account by prepayment can take 3-4 working days, depending on the bank. If there is a weekend in between, the period is extended accordingly.

When shipping available items within Europe, the delivery time increases to up to 14 working days, depending on the recipient location.

As soon as the shipment information has been transferred to DHL GoGreen, you will receive a shipping notification by email that includes a link to track the shipment. You can use the tracking number to view the shipment status of your order at any time. Please note that the shipment information is sent before DHL picks up the goods and is similar to a pick-up order. The further transport requested by DHL will take place as quickly as possible on the same day, but no later than within two working days.

We deliver to all EU countries as well as to Switzerland, Norway, Great Britain and Ireland. Shipping costs apply for deliveries to these countries. You can find these under the heading: How much are the shipping costs?

Please note that for orders with delivery countries outside the EU and for returns, possible additional costs such as customs and processing fees as well as taxes are to be borne by the buyer. Please inform yourself about this at your local customs office before placing an order.

In the event of a return, the buyer may request a refund for any taxes already paid. The cancellation invoice that you receive from us after the return has been completed serves as proof of your return and our refund. Please contact the responsible customs office in your country for exact processing.

The goods from the LANIUS online shop are sent as an insured package with DHL GoGreen. We also ship to packing stations.

During the order process, you have the option of specifying a different delivery address or packing station. To do this, click on the link “Add different delivery address or DHL packing station” and then select the “DHL packing station” option from the dropdown menu to enter the relevant data.

You have the option of choosing a used cardboard box as a packaging option for the sake of the environment.

Orders in the LANIUS online shop can be delivered to Germany, Switzerland, Norway and all EU countries.

Please note that for orders with delivery country outside the EU, possible additional costs such as customs duties and taxes are to be borne by the buyer.

Unfortunately, we are unable to subsequently refund VAT for goods that were ordered within Germany and then exported from the EU. However, if you send us a copy of the invoice stamped by customs, we will be happy to issue you a voucher for the amount of VAT paid on the order for your next purchase in our online shop.

Customer satisfaction is very important to us, which is why we offer you the option of returning the goods for a refund within 14 days of receiving them. Please note that the right of return only applies to unworn, unwashed and flawless items.

Register your return in the online returns portal, stating the order number and your email address.
Did you order by November 17th? Then follow this link https://lanius.returnsportal.online/
Did you order from November 18th? Then follow this link https://lanius2.returnsportal.online/

Detailed information on how to process your return can be foundHERE

As soon as we receive your return, you will receive an email confirming receipt of the return and, after checking the return, the corresponding amount will be refunded to you - according to the payment method you selected.

Returns within Germany

Customer satisfaction is very important to us, which is why we offer you free returns within 14 days of receiving the goods in Germany. Please note that the right of return only applies to unworn, unwashed and flawless items.

Register your return by specifying the order number and your email address in the online returns portal at www.retourenportal.com/lanius . You will then receive the DHL label as a download and by email.

If you cannot print the label yourself, there is a QR code on the DHL return label. Show this QR code on your smartphone at a DHL branch, a DHL parcel shop, a DHL delivery person or at a DHL Packstation. DHL will print the label for you.

Please understand that we cannot accept shipments returned to us freight collect. You will bear the direct cost of returning the goods if you do not follow our returns process listed above.

If you have any questions or need help, please contact us by email at shop@lanius.com or by phone on weekdays between 9:00 a.m. and 5:00 p.m. at +49 (0)221- 801118480.

Returns from abroad

Customer satisfaction is very important to us, which is why we offer you the option of returning the goods for a refund within 14 days of receiving them. Please note that the right of return only applies to unworn, unwashed and flawless items.

We cannot provide a free DHL return label for returns from abroad. Please understand that the direct costs of returning the goods as well as any customs and processing fees from abroad are to be borne by the customer.

The return address is:

OneWorldLogistics GmbH

Ettore-Bugatti-Straße 39 – 41

51149 Cologne

And this is how it works:

Register your return by specifying the order number and your email address in the online returns portal at www.retourenportal.com/lanius

Place the items in the package. Clearly mark the package as a RETURN. This is especially important when going through customs! Packages that are not correctly marked can be held back by customs and result in further processing costs. LANIUS cannot take responsibility for collection from customs or payment of the resulting costs.

Please arrange a registered return so that your package can be tracked using a tracking number in case of loss.

As soon as we receive your return, you will receive an email confirming receipt of the return and, after checking the return, the corresponding amount will be refunded to you - according to the payment method you selected.

If you have any questions or need help, please contact us by email at shop@lanius.com or by phone on weekdays between 9:00 a.m. and 5:00 p.m. at +49 (0)221- 801118480.

Customer satisfaction is very important to us, which is why we offer free returns within 14 days of receiving the goods in Germany. Please note that the right of return only applies to unworn, unwashed and flawless items.

Register your return by specifying the order number and your email address in the online returns portal at www.retourenportal.com/lanius and you will then receive the DHL label as a download and by email.

If you cannot print the label yourself, there is a QR code on the DHL return label. Show this QR code on your smartphone at a DHL branch, a DHL parcel shop, a DHL delivery person or at a DHL Packstation. DHL will print the label for you.

Please understand that we cannot accept shipments returned to us freight collect. You will bear the direct cost of returning the goods if you do not follow our returns process listed above.

If you have any questions or need help, please contact us by email at shop@lanius.com or by phone on weekdays between 9:00 a.m. and 5:00 p.m. at +49 (0)221- 801118480.

Further information regarding your return can be found HERE

Customer satisfaction is very important to us, which is why we offer you the option of returning the goods for a refund within 14 days of receiving them. Please note that the right of return only applies to unworn, unwashed and flawless items.

We cannot provide a free DHL return label for returns from abroad. Please understand that the direct costs of returning the goods as well as any customs and processing fees from abroad are to be borne by the customer.

The return address is:

OneWorldLogistics GmbH

Ettore-Bugatti-Straße 39 – 41

51149 Cologne

And this is how it works:

Register your return by specifying the order number and your email address in the online returns portal at www.retourenportal.com/lanius

Place the items in the package. Clearly mark the package as a RETURN. This is especially important when going through customs! Packages that are not correctly marked can be held back by customs and result in further processing costs. LANIUS cannot take responsibility for collection from customs or payment of the resulting costs.

Please arrange a registered return so that your package can be tracked using a tracking number in case of loss.

As soon as we receive your return, you will receive a confirmation of receipt of the return by email and after checking the return, the corresponding amount will be refunded to you - according to the payment method you have chosen.

If you have any questions or need help, please contact us by email at shop@lanius.com or by phone on weekdays between 9:00 a.m. and 5:00 p.m. at +49 (0)221- 801118480.

For further information regarding your return please CLICK HERE .

We deliver to all EU countries as well as to Switzerland, Norway, Great Britain and Ireland. Shipping costs apply for deliveries to these countries. You can find these under the heading: How much are the shipping costs?

Please note that for orders with delivery countries outside the EU and for returns, possible additional costs such as customs and processing fees as well as taxes are to be borne by the buyer. Please inform yourself about this at your local customs office before placing an order.

In the event of a return, the buyer may request a refund for any taxes already paid. The cancellation invoice that you receive from us after the return has been completed serves as proof of your return and our refund. Please contact the responsible customs office in your country for exact processing.

Unfortunately, an exchange is no longer possible. Please send the item back to us and reorder the item.

For further information regarding your return please CLICK HERE .

As soon as we receive your return, you will receive a confirmation by email. After checking the return, the corresponding amount will be refunded to you - according to the payment method you selected. Once the refund has been made, you will receive information by email. Please understand that processing and refunding can take up to 14 days.

SEPA transfer: The credit will be refunded to the bank account used for payment. It may take up to 5 working days before the credit is available in the account.

Instant bank transfer: The credit will be refunded to the bank account used for payment. It can take up to 5 working days before the credit is available in the account.

Credit card: The credit will be refunded to the credit card account used for payment. The refund will be visible on the next credit card statement. The refund cycle depends on the respective credit institutions.

PayPal: The credit is made to the PayPal account used for payment. Whether the amount is deposited as credit in the PayPal account or transferred back to your bank account depends on the individual settings of your PayPal account.

Gift voucher: The refund will be made as a credit on your LANIUS customer account or in the form of a new voucher code adjusted to the return amount. Unfortunately, the credit cannot be paid out in cash.

We hope, of course, that you are satisfied with our products and that you enjoy wearing them. If you still want to return something, the statutory right of cancellation applies. You can return unworn, unwashed and flawless goods to us within 14 days without giving any reason.

Please inform us in writing or by telephone of your wish to withdraw within the deadline.

Click here for our sample cancellation form

Click here to access our contact form

Email shop@lanius.com
Fax: +49 (0)221-801118416
Telephone: +49 (0)221- 801118480

Please also note the detailed information on the right of withdrawal in our General Terms and Conditions under point 11. Right of withdrawal and point 12. Consequences of withdrawal.

Further information on the right of withdrawal can be found here.

Is your item defective or damaged? We're sorry. In the event of a complaint, please inform us of the defect using the contact form, by phone at +49 (0)221- 801118480 or by email at shop@lanius.com. This way we can make an initial assessment and discuss the further procedure. To simplify and speed up processing, please have your order number and/or customer number ready.

Please understand that we can only accept complaints for items purchased in the LANIUS online shop. For LANIUS items purchased in stores, please contact the relevant retailer.

Order by entering your email and home address without logging in or log in to your account with your email and one-time code.

To do this, enter your email address in the field provided and click Continue. A one-time login code will now be automatically sent to the email address you provided. To retrieve the code, open your email program in a new window and enter it again on the login page.

To register

Under the menu item “Profile” in your account you have the option to change names, addresses and email addresses.

Under “Addresses” you can change the delivery address for future orders. Under “Payment methods” you can enter your preferred payment method.

Customer satisfaction is very important to us, which is why we offer you the option of returning the goods for a refund within 14 days of receiving them. Please note that the right of return only applies to unworn, unwashed and flawless items.

Please understand that the costs for Avocadostore returns are to be borne by the customer. Unfortunately, we cannot accept shipments without postage paid.

• Please fill out the return form enclosed with your order. You can find the order number on the order confirmation or the invoice for your order.
• Place the items in the package together with the fully completed return form. In order to assign your return quickly and correctly, we ask you to fill out the form completely. If the mandatory information is missing, assignment and a refund may not be possible.
• We recommend a registered return so that your package can be tracked via a tracking number in case of loss.

The address for all returns is:

OneWorldLogistics GmbH

Dept. Avocadostore/LANIUS

Ettore-Bugatti-Straße 39 - 41

51149 Cologne

Unfortunately, it is not possible to exchange items ordered through Avocadostore. Please reorder the desired item. 

If you have any questions or need help, please contact us by email at shop@lanius.com or by phone on weekdays between 9:00 a.m. and 5:00 p.m. at +49 (0)221- 801118480.

As soon as we receive your return, it will be processed and we will inform Avocadostore that we have received the return. You will then receive a confirmation from Avocadostore by email. The corresponding amount will then be refunded to you - according to the payment method you have chosen. The refund will be made by Avocadostore, which is also the recipient of the payment.

If you have any questions about your refund, please contact Avocadostore customer service by email at support@avocadostore.de or by phone at +49 40 43277693.

Unfortunately, it is not possible to exchange items ordered through Avocadostore. Please reorder the desired item.

We are delighted that you would like to give our products as a gift. You can purchase gift vouchers in our online shop. The voucher contains a corresponding voucher code that the recipient can enter during the order process in the online shop. The voucher amount will then be deducted from the invoice amount accordingly.

Please note that discount and voucher codes cannot be taken into account or credited retrospectively. Discount and voucher codes and their value cannot be paid out. Vouchers for the LANIUS online shop can only be redeemed online and with a customer account.

Click here for LANIUS gift vouchers

After you go to checkout via your shopping cart, you can simply enter the relevant code in the "Discount code or voucher" field under the list of items. To activate and apply, click on the "Apply" button. The discount or amount will then be automatically deducted from the invoice amount. Please check before submitting the order whether your discount has been deducted. Only then has the code been accepted correctly. Promotional codes for the LANIUS online shop can only be redeemed online.

If you have any questions about your discount or voucher code, please contact us before completing and paying for your order.

Please note that vouchers and discounts cannot be subsequently credited, credited or paid out. Promotional voucher codes can only be redeemed once and are only valid during the specified period. Promotional voucher codes can be tied to specific products, campaigns or categories and have a minimum order value. This is always stated on the voucher or in the email with which you received the promotional code. In the event of a return, promotional codes that can only be redeemed once expire.

Our qualities, cuts and the functionality of our clothing are designed to last. We want to give you helpful tips to help you enjoy your favorite LANIUS item for even longer: It is made to be worn, cleaned, loved and, if necessary, repaired. With good care, you extend the life of your clothing and thus help protect our resources and our environment.

In general, please follow the care instructions on the item.

In general, we can say that low temperatures, reduced spin speeds and a washing bag for wool and silk are highly recommended. In addition, it is best to wash your clothes together with similar colors and always turn them inside out - this way you can not only avoid unpleasant discoloration, but also prevent color changes and abrasion. Close buttons and zippers to prevent damage during washing. Another tip: use bleach-free mild detergents, as these do not contain any bleach that could damage your clothes.

VENTILATE

A care tip that is very easy to implement: Not every piece of clothing that is worn needs to be washed immediately. Airing not only saves time and water, but also protects the environment and materials.

STORAGE

Avoid hanging knitted items as they can lose their knitted shape. After washing, dry knitted items lying flat (for example on a clean towel) and gently pull them into shape. Knitted items simply need a little time to dry.

IRON

Ironing will bring your favorite items back into shape and smooth out the fibers of the fabrics that have become rough during the washing process. But first check whether the material can be ironed and always stick to the temperature. For special natural fibers such as silk, but also for natural fibers such as elastane, TencelTM and ECOVEROTM, we also recommend placing a damp cloth over the item of clothing to be ironed. Pro tip: Invest in a good ironing pad, as the metal mesh on cheap ironing boards can show through.

PILLING

Small balls can appear on favorite items made of natural fibers such as wool. This phenomenon, known in English as "pilling," is completely natural and is simply caused by friction on the surface. This is essentially a sign of the naturalness of the material.

Conventionally, this is counteracted with a synthetic resin finish. A layer is applied that seals the hairs and prevents them from matting so easily. However, this also seals and limits many of the natural properties such as breathability and softness under the layer. We mostly use wool from controlled organic cultivation and consciously avoid such chemical finishes, as this naturalness is a quality feature for us.

To remove the pilling knots, you can use a lint shaver, a wool comb or fine scissors. But be careful: if the knots are torn off, the fiber can be damaged. Another tip: If your favorite items have fine, long hair, you can brush it up from time to time.

SPECIAL DETERGENT

Fine favorite items made of wool, silk, linen or cotton that are washed at a low temperature or even by hand feel particularly comfortable with a special liquid detergent. It dissolves better and is therefore gentler on the fibers without affecting the washing performance.

SMALL REPAIRS

A certain amount of wear and tear, such as a button coming off or a stitch coming undone, is completely normal when clothes are worn and washed frequently. There are very good instructions online that explain step by step how to sew buttons back on or darn holes, for example. Of course, we are also happy to help you with any questions you may have about repairing your favorite item.

CARE SYMBOLS

The number of care symbols is almost as extensive as the number of road signs. So that you know exactly what care your favorite item needs in the future, we have summarized the meanings of all symbols HERE . We recommend that you follow the care instructions exactly - a small difference can have a big impact.

Cotton is absorbent, tear-resistant, skin-friendly, durable and comfortable to wear.

* Wash dark and coloured textiles separately at max. 30 °C

* Wash special fibre blends only in the gentle programme (delicate wash)

* Iron at moderate heat (max. 150 °C)

Wool is less susceptible to dirt and odors, repels sweat, is antistatic and hardly wrinkles.

* Carefully dab small stains with a damp cloth (pro tip: never rub!)

* Take breaks between wearing and air regularly

* Hand wash, wool wash cycle may be preferable to manual hand washing (only possible to a limited extent, check label; do not leave in the machine for long periods when damp and warm). Then squeeze out in a terry cloth towel

* Only wash with the wool detergent provided (particularly gentle on the fiber)

* Store lying down and dry

* Remove knots with a wool shaver or wool comb

* Use natural moth protection (cedar wood, lavender, cade oil)

* Heavily soiled favourite items can be professionally dry cleaned

Tencel wicks away moisture excellently and has similar wearing properties to cotton.

* Wash at max. 30 °C and only use special color and delicate detergent without bleach (reduce spin speed, low temperature)

* Wash inside out (even with printed garments)

* Tencel does not have as high color fastness as cotton and is sensitive to light (do not dry in the sun)

* Iron into shape (follow care instructions)

Leather is relatively waterproof and yet breathable, particularly dense and stretchy.

* Remove coarse dirt with a soft leather brush or a damp cloth (be very careful as this can cause irreparable damage; please never rub or scratch)

* Treat leather with an ecological impregnating agent specially developed for the type of leather before first use

* Every type of leather is different and requires appropriate care

* Bring heavily soiled favourite items for professional, gentle dry cleaning

Silk has a special shine, is fine and smooth, and feels light on the skin. It is very comfortable to wear and is also absorbent and insulating.

* Hand wash at low temperature

* Wash inside out with a mild silk detergent, making gentle movements in the soapy water

* Wash inside out at low temperature and iron while still slightly damp (pro tip: place a cotton cloth underneath)

* Can be easily ironed using a steamer

* In case of severe soiling, please have the product professionally dry cleaned

Alpaca wool is particularly dirt-resistant and breathable. It can be worn in summer and winter, is very suitable for allergy sufferers and is soft and shiny.

* Carefully dab small stains with a damp cloth (never rub)

* Take breaks between wearing, air

* Wool wash cycle in the washing machine only possible to a limited extent (note: label)

* Store lying down and dry

* Remove knots with a wool shaver or wool comb

* Use natural moth protection (cedar wood, lavender, cade oil)

* Bring heavily soiled favourite items for professional, gentle dry cleaning

When it comes to stains, it is important to react immediately. For this reason, we have summarized the best tricks for you:

RED WINE

* Mineral water or tap water

* Apply salt (a lot) to the stain, brush gently once the salt has absorbed the liquid, and then wash

* For cashmere or silk: dry shampoo

* For dark shadows after treatment: use shaving foam. Then rinse and allow to dry.

COFFEE

* Mineral water or warm (!) water

* For dried stain: salt or baking powder * Gall soap can be used on light and very insensitive items

FAT

* First soak up grease with paper towels, then use plenty of hot water and detergent to wash out

* For old stains: Gall soap (in bar)

MAKE UP

* For light, white (or dark) and insensitive clothing: gall soap or baking powder

SWEAT

* Yellowish discoloration can be treated by soaking overnight in warm water with a dash of vinegar. After treatment, machine wash as normal.

For the sake of the environment, we reduce the production steps to the bare minimum and consciously avoid additional equipment or unnecessary washing.

Some materials may therefore shrink a little after the first wash at home. This is indicated by the % information on the possible residual shrinkage in the care instructions online and on the care label for each item. The information always indicates the maximum possible residual shrinkage when following the care recommendations.

The cut and fit are designed so that shrinkage of up to 7% does not affect the size, but you should pay particular attention to this information if the item already fits very close to the body or is deliberately intended to fit loosely.

In order to keep the color brilliance of your clothes for as long as possible, you should use special color and/or delicate detergents and wash at the lowest temperature and rotation speed possible. Colors wash out especially at high temperatures and when using "universal detergents," which usually contain bleach.