Frequently Asked Questions
We are pleased to answer all your questions about our products, the LANIUS brand and the entire purchase and return process. Simply use the group filter or the search below.
If you do not receive an answer to your question, we will gladly answer you by e-mail or phone tel:+49221 80 111 84 80 (Mon-Fri, 09:00 - 17:00).
Within Germany we always send your order free of shipping costs, regardless of the order value.
For shipping within the EU, to Norway and Switzerland we charge EUR 11.95 per order.
From an order value of EUR 100.00 we deliver free of charge to the EU, Norway and Switzerland.
For deliveries to Norway and Switzerland the purchase value is limited to EUR 1,000 net.
Please note that for orders with delivery countries outside the EU as well as for returns, possible additional costs such as customs duties and taxes are to be borne by the buyer.
All deliveries are climate-neutral with DHL GoGreen.
In Germany, Lanius supplies the articles in stock within 1-5 working days to your specified delivery address with the shipping company DHL GoGreen.
When shipping the available items within Europe, the delivery time depends on the place of delivery for up to 14 business days.
As soon as the shipment information has been transferred to DHL GoGreen, you will receive an e-mail containing a shipment tracking link. The tracking number allows you to check the status of your order at any time. Please note that a transmission of the shipment information is carried out before collection by DHL and is similar to a pickup order. The requested transport by DHL will take place at the same time, at the latest within two working days.
The goods from the LANIUS Onlineshop will be shipped as an insured package with DHL GoGreen.
We also ship to packing stations. You have the option to choose an already used carton for the environment as a packaging option.
Orders in the LANIUS Onlineshop can be delivered to Germany, Switzerland, Norway and all EU countries.
Please note that for orders with delivery country outside the EU, any additional costs incurred, such as customs duties and taxes, must be borne by the buyer.