Frequently Asked Questions
What do I have to consider when ordering from abroad (outside Germany)?

We deliver to all EU countries as well as to Switzerland, Norway, Great Britain and Ireland. For deliveries to these countries shipping costs apply, you can find out more here.

Please note that for orders with delivery country outside the EU and their returns possible additional costs such as customs & handling fees and taxes are to be borne by the buyer. Please check with your local customs office before placing an order.

For any taxes already paid, refunds may be requested in the case of a return from the buyer. As a proof for your return as well as our refund serves the cancellation invoice, which you receive from us after completion of the return. Please contact the responsible customs office in your country for the exact processing.


Does LANIUS refund VAT in the event of subsequent export of the goods?

Unfortunately, it is not possible for us to subsequently refund the VAT on goods ordered within Germany and subsequently exported from the EU. However, if you send us a copy of the invoice stamped by customs, we will be happy to issue you with a voucher for the amount of VAT paid on the exported order for your next purchase in our online shop. 

How much are the shipping costs?

Within Germany we always send your order free of shipping costs, regardless of the order value.

For shipping within the EU, to the UK and Ireland,  to Norway and Switzerland we charge EUR 11.95 per order.

From an order value of EUR 100.00 we deliver free of charge to the EU, Norway and Switzerland.

For deliveries to Norway and Switzerland the purchase value is limited to EUR 1,000 net.

Please note that for orders with delivery countries outside the EU as well as for returns, possible additional costs such as customs duties and taxes are to be borne by the buyer.

All deliveries are climate-neutral with DHL GoGreen.

How long does the delivery take?

In Germany, Lanius supplies the articles in stock within 1-5 working days to your specified delivery address with the shipping company DHL GoGreen.

When shipping the available items within Europe, the delivery time depends on the place of delivery for up to 14 business days.

As soon as the shipment information has been transferred to DHL GoGreen, you will receive an e-mail containing a shipment tracking link. The tracking number allows you to check the status of your order at any time. Please note that a transmission of the shipment information is carried out before collection by DHL and is similar to a pickup order. The requested transport by DHL will take place at the same time, at the latest within two working days.

What are the shipping options?

The goods from the LANIUS Onlineshop will be shipped as an insured package with DHL GoGreen.

We also ship to packing stations. You have the option to choose an already used carton for the environment as a packaging option.

In which countries does the LANIUS Onlineshop deliver?

Orders in the LANIUS Onlineshop can be delivered to Germany, Switzerland, Norway and all EU countries.

Please note that for orders with delivery country outside the EU, any additional costs incurred, such as customs duties and taxes, must be borne by the buyer.

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