Frequently Asked Questions

We are pleased to answer all your questions about our products, the LANIUS brand and the entire purchase and return process. Simply use the group filter or the search below.

If you do not receive an answer to your question, we will gladly answer you by e-mail or phone tel:+49221 80 111 84 80 (Mon-Fri, 09:00 - 17:00).

 

Top 5 Questions

In which countries does the LANIUS Onlineshop deliver?

Orders in the LANIUS Onlineshop can be delivered to Germany, Switzerland, Norway and all EU countries.

Please note that for orders with delivery country outside the EU, any additional costs incurred, such as customs duties and taxes, must be borne by the buyer.

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How much are the shipping costs?

Within Germany we always send your order free of shipping costs, regardless of the order value.

For shipping within the EU, to Norway and Switzerland we charge EUR 11.95 per order.

From an order value of EUR 100.00 we deliver free of charge to the EU, Norway and Switzerland.

For deliveries to Norway and Switzerland the purchase value is limited to EUR 1,000 net.

Please note that for orders with delivery countries outside the EU as well as for returns, possible additional costs such as customs duties and taxes are to be borne by the buyer.

All deliveries are climate-neutral with DHL GoGreen.

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How can I return ordered items?

Customer satisfaction is very important to us, therefore we offer you a free return shipment within 14 days in Germany. Please understand that we cannot bear the costs for returns from abroad and any customs and handling charges. These are at the expense of the customer.

You recieve your return label, if your shipping adress is located in germany, with your order confirmation e-mail shortly after completing your order.  If you are unable to print the label, there is a QR code on the DHL return label. Show this QR code on your smartphone at a DHL branch, a DHL parcel shop, a DHL delivery service or a DHL packing station. DHL will print the label for you.

If you return your article within Germany and have inadvertently lost or deleted your return label, which was sent with the order confirmation, please click HERE to create a new return label. We ask for your understanding that unfree shipments returned to us cannot be accepted.

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What are the shipping options?

The goods from the LANIUS Onlineshop will be shipped as an insured package with DHL GoGreen.

We also ship to packing stations. You have the option to choose an already used carton for the environment as a packaging option.

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How can I exchange the LANIUS pieces?

We will gladly exchange items of your order in a different size, color or in another article in the same goods value for orders within Germnay. If you order from another country than Germany or  the desired item is more expensive than the item returned, please order again.

Please let us know by phone, +49 (0) 221- 801118480 or email shop@lanius.com which item you would like to receive as a replacement and we will reserve it in case of availability until receipt of your return. For return please use our return service.

Please note that the return is only valid for unused, unwashed and faultless items.

 Unfortunately, we cannot offer an exchange on a billing basis for foreign shipments.

DE: In the event of a change, the desired replacement article will be shipped free of charge, if available, within Germany.

EU / Switzerland: Please understand that we will not be able to deliver spare parts delivered abroad.

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New Questions

How do I care for wool?

Wool is not very susceptible to dirt and odours, is sweat-repellent, antistatic and hardly creases.

* Dab small stains carefully with a damp cloth (professional tip: never rub!)

* Insert breaks between wearing, air regularly

* Wool washing cycle in the washing machine is only possible to a limited extent (observe label; do not leave in the machine any longer when damp and warm) Then press out in a terry loth,

* Store in a horizontal and dry position

* Remove nodules with wool razor or wool comb

* Use natural moth protection (cedar wood, lavender, cade oil)

* Heavily soiled favourite parts for professional gentle dry cleaning

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How do I care for alpaca wool?

Alpaca wool is particularly dirt-resistant and breathable. It is wearable in summer and winter, very suitable for allergy sufferers and soft and shiny.

* Dab small stains carefully with a damp cloth (never rub)

* Insert breaks between carrying, airing

* Wool washing cycle in the washing machine is only conditionally possible (Attention: label)

* Store in a horizontal and dry position

* Remove nodules with wool razor or wool comb

* Use natural moth protection (cedar wood, lavender, cade oil)

* Heavily soiled favourite parts for professional gentle dry cleaning

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How do I care for cotton?

Cotton is absorbent, tear-resistant, skin-friendly, hard-wearing and provides a pleasant wearing comfort.

* Dark and coloured textiles should be washed separately at max. 30 °C

* Wash special fibre blends only in the gentle programme (delicate wash)

* Ironing at moderate heat (max. 150 °C)

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How do I care for leather?

Leather is relatively impermeable to water and yet breathable, especially tight and stretchy.

* Remove coarse dirt with a soft leather brush or a damp cloth (proceed very carefully, as irreparable damage can occur; please never rub or scratch)

* Treat leather with an ecological impregnating agent specially developed for the type of leather before the first use

* Every type of leather is different and requires special care

* Heavily soiled favourite parts for professional gentle dry cleaning

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How do I care for silk?

Silk has a special shine, is fine and smooth, and feels light on the skin. It is very comfortable to wear and is also absorbent and isolating.

* Hand wash at low temperature

* Wash upside down with mild silk detergent, making gentle movements in the soapy water

* Wash inside out at low temperature and iron while still slightly damp (professional tip: place a cotton cloth underneath)

* Can be easily ironed on by steamer

* In case of serious soiling, use professional gentle dry cleaning

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