Turtleneck Shirt (OCS)

• Wash very gently at max. specified temperature and low speed
• Do not bleach
• Do not tumble dry
• Iron moderately hot at max. 150°C
• Do not clean
• Hang to dry (two lines: dripping wet)

Shipping costs within Germany

For shipping within the Federal Republic of Germany, we charge a flat rate of €4.95 per order.

International shipping costs

For international shipping, we charge a flat rate of €11.95 per order. 
The shipping flat rate for Switzerland is also €11.95 (€10.04 net).

Please note that for orders with a delivery country outside the EU, as well as for their returns, any additional costs incurred, such as customs and processing fees as well as taxes, are to be borne by the buyer. Please consult your local customs office about this before placing an order .

For deliveries to Norway and Switzerland, the purchase value is limited to EUR 1,000 net.

How long does delivery take?

In Germany, Lanius delivers in-stock goods within 1-5 business days to your specified delivery address using the shipping company DHL GoGreen after receipt of payment. Please note that depending on the bank, a bank transfer to our account may take 3 - 4 business days. If there is a weekend in between, the period will be extended accordingly.

For the shipping of available items within Europe, the delivery time increases to up to 14 business days depending on the recipient's location.

As soon as the shipment information has been handed over to DHL GoGreen, you will receive a shipping notification by email containing a link to the tracking information. With the tracking number, you can view the status of your order at any time. Please note that the shipment information is transmitted before pickup by DHL and is similar to a pickup request. The subsequent transport requested thereby by DHL will take place as quickly as possible on the same day, or at the latest within two business days.

Shipping options

Goods from the LANIUS online shop are shipped as an insured parcel with DHL GoGreen. We also ship to DHL Packstations.

During order processing, you have the option to provide a different delivery address or DHL Packstation. To do this, click on the link "Add a different delivery address or DHL Packstation" and then select the "DHL Packstation" option from the dropdown menu to enter the relevant details.

You have the option to select a used box as a packaging option for the sake of the environment.

Which countries does the LANIUS online shop deliver to?

Orders in the LANIUS online shop can be delivered to Germany, Switzerland,  Norway, Great Britain, and all EU countries.

Please note that for orders with a delivery country outside the EU, any additional costs incurred, such as customs duties and taxes, are to be borne by the buyer.

Does LANIUS refund VAT if the goods are exported afterwards?

Unfortunately, we are unable to retroactively refund the VAT for goods that were ordered within Germany and subsequently exported from the EU.

Returns within Germany

We charge a flat rate of €2.99 for returns within Germany, which is automatically deducted from the refund.

Please note: Only returns that have been registered in advance via our online returns portal can be processed and refunded.

Returns from abroad

1. Register your return in our online returns portal🡭.
   Please note: Only returns registered in advance can be processed and refunded.
2. Then send the parcel back insured so that it can be tracked via the tracking number in the event of loss, and keep the shipping receipt.
3. Clearly mark the parcel as a RETURN.
4. For returns from countries subject to customs duties, please include the invoice as well as the completed export document (CN23).
5. Attach both documents clearly on the outside of the parcel. This is particularly important for returns from Switzerland or the United Kingdom (UK). Incorrectly marked parcels may be held by customs and cause additional processing costs. Unfortunately, pickup from customs or acceptance of these costs is not possible.
6. Return address from abroad:
   OneWorldLogistics GmbH
   LANIUS Online Shop Returns
   Ettore-Bugatti-Straße 39–41
   51149 Cologne
   Germany

Please note: Returns from abroad are at your own expense.

Complaints

For complaints or faulty deliveries, please contact our customer service:
We are personally here for you! Mon-Thu 10 am-3 pm · Fri 10 am-12 pm
Tel.: +49 221 801 118 480
shop@lanius.com

This way we can make an initial assessment and discuss the next steps. To simplify and speed up processing, please have your order number and/or customer number ready.

Complaints can only be accepted if the items in question were purchased in the LANIUS online shop. For LANIUS items purchased in stores, please contact the respective retailer.

Refund

As soon as your return has been received by us, you will receive a confirmation of receipt of the return by email. After inspecting the items, the corresponding amount will be refunded to you – according to the payment method selected at the time of ordering.

Prepayment: The credit will be refunded to the bank account used for payment. It can take up to 5 business days before the credit is available in the account.

Instant bank transfer: The credit will be refunded to the bank account used for payment. It can take up to 5 business days before the credit is available in the account.

Credit card: The credit will be credited back to the credit card account charged for payment. The credit will be visible on the next credit card statement. The refund period depends on the respective credit card institutions.

PayPal: The credit will be issued to the PayPal account used for payment. Whether the amount is kept as a balance in the PayPal account or credited back to your bank account depends on the individual settings of your PayPal account.

Gift voucher: The corresponding refund amount will be credited back to your original voucher code. Unfortunately, cash payment is not possible.

Avocadostore: After receiving your return, you will receive the refund via the Avocado Store after final processing of the return - according to the payment method you selected. If you have questions about your refund, please contact support@avocadostore.de by email or the Avocadostore customer service by phone at +49 40 43277693.

VAT refund on export of goods: Unfortunately, we are unable to retroactively refund the VAT for goods that were ordered within Germany and subsequently exported from the EU. However, if you send us a copy of the invoice stamped by customs, we will be happy to issue you a voucher for the amount of VAT paid on the exported order for your next purchase in our online shop. 

Customs duties: Every shipment to a non-EU country must undergo import clearance, which is subject to the customs laws of the destination country. These shipments are generally subject to customs duties and VAT, and the resulting costs are paid by the recipient in the destination country upon receipt of the goods. These costs are not covered by LANIUS or refunded retroactively.

Returning Avocadostore orders

LANIUS items ordered via the Avocadostore cannot currently be registered via the LANIUS returns portal.

How to return your Avocadostore order:

1. Fill out the return form that came with your Avocadostore order. You can find the order number in the email confirmation of your order or on the invoice. Please note: If the mandatory information is missing, assignment and refund may not be possible.
2. Place the items together with the completely filled out return form in the parcel.
3. Send your parcel to the following address:
   OneWorldLogistics GmbH
   Attn. Avocadostore/LANIUS
   Ettore-Bugatti-Straße 39 - 41
   51149 Cologne

Returns of Avocadostore orders are at your own expense.

We recommend insured return shipping so that your parcel can be tracked via a tracking number in the event of loss. 

Unfortunately, cash on delivery shipments cannot be accepted.

For complaints or faulty deliveries, please contact our customer service:
We are personally here for you! Mon-Thu 10 am-3 pm · Fri 10 am-12 pm
Tel.: +49 221 801 118 480
shop@lanius.com

Problems with the returns portal

You cannot register your return? Check the following steps:

1. You cannot find your order number? You can find the order number in your online shop customer account, as well as in the email confirmation that we sent you after receiving your order.
2. Check your details: The order number and email address you entered must belong to the same order.
3. Return period met? Items can be returned to us within 14 days of receiving the order. After the period has expired, returns can no longer be registered.

Unfortunately, cash on delivery shipments cannot be accepted.