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Shipping costs within Germany

For shipping within the Federal Republic of Germany, we charge a flat rate of €4.95 per order.

Shipping costs for other countries

For international shipping, we charge a flat rate of €11.95 per order. 
The flat shipping rate for Switzerland is also €11.95 (€10.04 net).

Please note that for orders with a delivery country outside the EU, as well as returns from these countries, any additional costs incurred such as customs duties, processing fees, and taxes are to be borne by the buyer. Please check with your local customs office regarding this before placing an order.

For deliveries to Norway and Switzerland, the purchase value is limited to EUR 1,000 net.

How long does delivery take?

In Germany, Lanius delivers in-stock items to your specified delivery address within 1-5 working days after receipt of payment using the shipping service provider DHL GoGreen. Please note that a bank transfer for advance payment can take 3 - 4 working days to be credited to our account, depending on the banking institution. If a weekend falls within this period, the time frame will be extended accordingly.

For shipping available items within Europe, the delivery time increases to up to 14 working days, depending on the destination.

As soon as the shipment information has been transferred to DHL GoGreen, you will receive a shipping notification via email that includes a tracking link. You can use the tracking number to view the shipment status of your order at any time. Please note that the transmission of shipment information happens before collection by DHL and is equivalent to a pickup order. The transport requested via DHL will take place as soon as possible on the same day, or within two working days at the latest.

Shipping options

Goods from the LANIUS online shop are shipped as an insured package with DHL GoGreen. We also ship to DHL Packstations.

During the checkout process, you have the option to provide a different delivery address or a Packstation. To do so, click on the link "Add different delivery address or DHL Packstation" and select the "DHL Packstation" option from the dropdown menu to enter the corresponding details.

You have the option to choose a used cardboard box as a packaging option for the sake of the environment.

Which countries does the LANIUS online shop deliver to?

Orders in the LANIUS online shop can be delivered to Germany, Switzerland, Norway, Great Britain, and all EU countries.

Please note that for orders with a delivery country outside the EU, any additional costs incurred such as customs duties and taxes are to be borne by the buyer.

Does LANIUS refund VAT on subsequent export of the goods?

Unfortunately, it is not possible for us to retrospectively refund VAT for goods ordered within Germany and subsequently exported out of the EU.

Returns within Germany

For returns within Germany, we charge a flat fee of €2.99, which is automatically deducted from the refund.

Please note: Only returns that have been registered in advance via our online returns portal can be processed and refunded.

Returns from abroad

1. Register your return in our online returns portal🡭.
   Please note: Only pre-registered returns can be processed and refunded.
2. Afterwards, send the package back insured so that it can be tracked via the tracking number in case of loss, and keep the shipping receipt.
3. Clearly label the package as RETURN.
4. For returns from countries subject to customs duties, please include the invoice and the completed export document (CN23).
5. Attach both documents to the outside of the package, clearly visible. This is particularly important for returns from Switzerland or the United Kingdom (UK). Incorrectly labeled packages can be held by customs and incur additional processing costs. Unfortunately, it is not possible to collect items from customs or to cover these costs.
6. Return address from abroad:
   OneWorldLogistics GmbH
   LANIUS Onlineshop Retoure
   Ettore-Bugatti-Straße 39–41
   51149 Cologne
   Germany

Please note: Returns from abroad are made at your own expense.

Complaints

For complaints or incorrect deliveries, please contact our customer service:
We are personally available for you Monday to Friday from 9:00 a.m. to 5:00 p.m.!
Tel.: +49 221 801 118 480
shop@lanius.com

This allows us to make an initial assessment and discuss the further process. To simplify and speed up processing, please have your order number and/or customer number ready.

Complaints can only be accepted if the relevant items were purchased in the LANIUS online shop. For LANIUS items purchased in a retail store, please contact the respective retailer.

Refund

As soon as your return has been received by us, you will receive confirmation of receipt via email. After the items have been checked, the corresponding amount will be refunded to you – according to the payment method chosen for the order.

Advance payment: The credit is refunded to the bank account used for payment. It may take up to 5 working days for the credit to be available in the account.

Sofortüberweisung: The credit is refunded to the bank account used for payment. It may take up to 5 working days for the credit to be available in the account.

Credit card: The credit is booked back to the credit card account charged for payment. The refund will be visible on your next credit card statement. The refund cycle depends on the respective credit institutions.

PayPal: The refund is made to the PayPal account used for payment. Whether the amount is deposited as credit in your PayPal account or transferred back to your bank account depends on the individual settings of your PayPal account.

Gift voucher: The corresponding refund amount will be credited back to your original voucher code. Cash payment is unfortunately not possible.

Avocadostore: After your return has been received and processed, you will receive the refund via Avocadostore – according to the payment method you selected. If you have any questions regarding your refund, please contact Avocadostore customer service via email at support@avocadostore.de or by phone at +49 40 43277693.

VAT refund on export of goods: Unfortunately, it is not possible for us to retrospectively refund VAT for goods ordered within Germany and subsequently exported out of the EU. However, if you send us a copy of the invoice stamped by customs, we will gladly create a voucher for your next purchase in our online shop for the amount of the VAT paid on the exported order. 

Customs duties: Every shipment to a non-EU country must undergo import clearance, which is based on the customs laws of the destination country. These shipments are generally subject to customs duties and VAT, and the resulting costs are to be paid by the recipient in the destination country upon receipt of the goods. These costs are not covered or retrospectively refunded by LANIUS.

Returning Avocadostore orders

LANIUS items ordered via the Avocadostore cannot currently be registered via the LANIUS returns portal.

How to return your Avocadostore order:

1. Fill out the return form included with your Avocadostore order. You can find the order number in your order confirmation email or on the invoice. Please note: If mandatory information is missing, allocation and a refund may not be possible.
2. Place the items together with the fully completed return form in the package.
3. Send your package to the following address:
   OneWorldLogistics GmbH
   Abt. Avocadostore/LANIUS
   Ettore-Bugatti-Straße 39 - 41
   51149 Cologne

Returns of Avocadostore orders are made at your own expense.

We recommend an insured return, so that your package can be tracked via a tracking number in case of loss. 

Unfortunately, shipments with postage due cannot be accepted.

For complaints or incorrect deliveries, please contact our customer service:
We are personally available for you Monday to Friday from 9:00 a.m. to 5:00 p.m.!
Tel.: +49 221 801 118 480
shop@lanius.com

Problems with the returns portal

Are you unable to register your return? Check the following steps:

1. Can't find your order number? You can find the order number in your online shop customer account, as well as in the email confirmation we sent you after your order was received.
2. Check your data: The order number and email address you entered must belong to the same order.
3. Did you meet the return deadline? Items can be returned to us 14 days after receipt of the order. After this period has expired, returns can no longer be registered.

Unfortunately, shipments with postage due cannot be accepted.