E-Commerce Customer Service (m/f/d)

from now on · Full-time · Cologne, Südstadt

Are you looking for a job with meaning and want to become part of a real Cologne family business with heart? Do you share our love of fashion, sustainability and design? Then LANIUS is the right place for you! LANIUS is one of the leading fashion brands in the sustainable sector and has been growing steadily for 25 years. We want to continue our success story together with you.

We are looking for you to strengthen our e-commerce team in the customer service department at our headquarters in Cologne – ideally with a sustainable attitude and passion for customer advice.

WHAT WE OFFER YOU

A varied and responsible position awaits you at a pioneering fair fashion brand. Our headquarters - and therefore also your workplace - is in the south of Cologne (Rolandstrasse 63, 50677 Cologne) in a renovated old building. We are an open and friendly team with flat hierarchies and short decision-making processes. With us you have the opportunity to develop personally and professionally. If desired, we will organize a job ticket for you and support you with a company pension plan. In addition, we offer you the opportunity to become a subsidized member of Urban Sports. There is a free office lunch every Tuesday and coffee, fruit and snacks are available every day. In addition, our employees receive discounts on the entire range in the LANIUS online shop and in the LANIUS stores in Cologne as well as discounts on corporate benefits.

YOUR TASKS

  • You are the first point of contact for our online shop customers: You offer competent and solution-oriented support for orders, products and our brand
  • Interface between e-commerce and logistics: You work closely with e-commerce management and our logistics partner to ensure smooth order processing and a positive shopping experience
  • Textile care expert: You keep track of our stocks of textile care products and proactively order the required products

YOUR PROFILE

  • You love to make people happy and pursue their concerns with enthusiasm and empathy
  • You communicate clearly, friendly and patiently – even in challenging situations
  • Independent and solution-oriented work characterizes you
  • You have a strong understanding of e-commerce and logistics processes
  • You are proficient in the common MS Office programs (Word, Excel, PowerPoint, Outlook)
  • Knowledge of e-commerce platforms (Shopify, Plentymarkets, Shopware) is an advantage

HAVE WE PICKED YOUR INTEREST?

Then we look forward to receiving your application documents with a cover letter, CV, stating your earliest possible starting date and your salary expectations.

Please send this by email to:

BEATRIX EICKER
Management Assistant

jobs@lanius.com