Help & Service
If you are not satisfied with the items you have ordered or if you need a different size, you can return any purchase to us within 14 days.
For returns within Germany, we will provide you with a free DHL shipping label. You will receive your DHL label as an attachment with your order confirmation email immediately after completing your order. If you are unable to print out the label, there is a QR code on the DHL return label. Show this QR code on your smartphone at a DHL branch, a DHL parcel shop, a DHL delivery agent or at a DHL Packstation. DHL will print out the label for you.
We cannot provide a DHL return label for returns from abroad. Please understand that the direct costs of returning goods from abroad are to be borne by the customer.
If you are returning your item within Germany and have accidentally lost or deleted your return label that was sent with your order confirmation, please click HERE to create a new return label. Simply enter your order number as the order number.
The address for the return is:
Ettore-Bugatti-Strasse 39 - 41