Frequently Asked Questions

We are pleased to answer all your questions about our products, the LANIUS brand and the entire purchase and return process. Simply use the group filter or the search below.

If you do not receive an answer to your question, we will gladly answer you by e-mail or phone tel:+49221 80 111 84 80 (Mon-Fri, 09:00 - 17:00).

 

Top 5 Questions

In which countries does the LANIUS Onlineshop deliver?

Orders in the LANIUS Onlineshop can be delivered to Germany, Switzerland, Norway and all EU countries.

Please note that for orders with delivery country outside the EU, any additional costs incurred, such as customs duties and taxes, must be borne by the buyer.

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How much are the shipping costs?

Within Germany we always send your order free of shipping costs, regardless of the order value.

For shipping within the EU, to Norway and Switzerland we charge EUR 11.95 per order.

From an order value of EUR 100.00 we deliver free of charge to the EU, Norway and Switzerland.

For deliveries to Norway and Switzerland the purchase value is limited to EUR 1,000 net.

Please note that for orders with delivery countries outside the EU as well as for returns, possible additional costs such as customs duties and taxes are to be borne by the buyer.

All deliveries are climate-neutral with DHL GoGreen.

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How can I return ordered items?

Customer satisfaction is very important to us, therefore we offer you a free return shipment within 14 days in Germany. Please understand that we cannot bear the costs for returns from abroad and any customs and handling charges. These are at the expense of the customer.

You recieve your return label, if your shipping adress is located in germany, with your order confirmation e-mail shortly after completing your order.  If you are unable to print the label, there is a QR code on the DHL return label. Show this QR code on your smartphone at a DHL branch, a DHL parcel shop, a DHL delivery service or a DHL packing station. DHL will print the label for you.

If you return your article within Germany and have inadvertently lost or deleted your return label, which was sent with the order confirmation, please click HERE to create a new return label. We ask for your understanding that unfree shipments returned to us cannot be accepted.

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What are the shipping options?

The goods from the LANIUS Onlineshop will be shipped as an insured package with DHL GoGreen.

We also ship to packing stations. You have the option to choose an already used carton for the environment as a packaging option.

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How can I exchange the LANIUS pieces?

We will gladly exchange items of your order in a different size, color or in another article in the same goods value for orders within Germnay. If you order from another country than Germany or  the desired item is more expensive than the item returned, please order again.

Please let us know by phone, +49 (0) 221- 801118480 or email shop@lanius.com which item you would like to receive as a replacement and we will reserve it in case of availability until receipt of your return. For return please use our return service.

Please note that the return is only valid for unused, unwashed and faultless items.

 Unfortunately, we cannot offer an exchange on a billing basis for foreign shipments.

DE: In the event of a change, the desired replacement article will be shipped free of charge, if available, within Germany.

EU / Switzerland: Please understand that we will not be able to deliver spare parts delivered abroad.

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New Questions

How do I redeem a gift or promotion code?

 After you have put the desired LANIUS articles into the shopping cart you can enter the appropriate code in the 3rd and last step of the order process into the field "ENTER VOUCHEIN CODE" under the listing of the article(s). For activation and crediting click on the arrow next to it. The discount or amount will then automatically be deducted from the invoice amount. The discount code is now displayed as an item in the listing of the articles. Please check this before sending the order. Only then the code was accepted correctly. Promotion codes for the LANIUS online shop can only be redeemed online. 

If you have any questions about your discount or voucher code, please contact us before completing and paying your order.

 Please note that vouchers and discounts cannot be subsequently credited, debited or paid out. Promotional voucher codes can only be redeemed once. Promotional voucher codes are only valid during the specified period. Promotional coupon codes can be tied to specific products, campaigns or categories. Promotional coupon codes can have a minimum order value. This is always stated on the voucher or in the email with which you received the promotion voucher code. In case of a return, one-time redeemable promotion codes expire.

 

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Are there gift vouchers for the LANIUS online shop?

 We are pleased that you would like to give away our products. For this purpose there is the possibility to buy gift vouchers in our online shop. The voucher contains a corresponding voucher code, which the person receiving the gift can enter during the ordering process in the online shop. The voucher amount is then deducted from the invoice amount accordingly.

 Please note that discount and voucher codes cannot be considered or credited retroactively. Discount and voucher codes and their value cannot be paid out. Vouchers for the LANIUS Online Shop can only be redeemed online and with a customer account.

 Click here for the LANIUS gift vouchers

 

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Returns within Germany

You will bear the immediate cost of returning the goods if you do not follow our returns procedure listed below.

If you are not satisfied with the parts you ordered, or you need a different size, then within 14 days every purchase within Germany can be returned free of charge.

And that is how it works:

• Please enter the return reason and the quantity on the delivery note / return receipt.

• Put the items together with the return note in the package and then paste the return label on the package. Return the package to your nearest post office or station.

• Exchange wishes can only be considered in terms of size, color or article of the same or lower value. If an item is more expensive, please order it again.

• As soon as your return has been received by us, you will receive an e-mail confirmation of the receipt of the return and after checking the return the corresponding amount will be refunded - according to the type of payment chosen by you.

The DHL return label with the return instructions for domestic returns to the self-printed has already been received by us with your order confirmation by e-mail.

If you need help or have a new return label, please contact: retouren@lanius.com. 

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Returns from abroad

Please understand that the direct costs of the return of goods from abroad are to be borne by the customer.

And that is how it works:

• Please enter the return reason and the quantity on the delivery note / return receipt.

• Put the items together with the return note in the package.

• Please make a registered return so that your package can be tracked in the event of a loss by tracking number.

• Exchange wishes can only be considered in terms of size, color or article of the same or lower value. If an item is more expensive, please order it again.

• As soon as your return has been received by us, you will receive an e-mail confirmation of the receipt of the return and after checking the return the corresponding amount will be refunded - according to the type of payment chosen by you.

If you have any questions, feel free to write us an e-mail at retouren@lanius.com.

The address for the return is: OneWorldLogistics GmbH, Ettore-Bugatti-Straße 39 - 41, 51149 Köln

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How excactly can I order?

The ordering process in our online shop comprises four steps:

1) Place the desired items in the virtual shopping cart.

2) Enter your required customer data including billing address and, if necessary, a different delivery address. This can be done as a guest customer or by registering a customer account.

3) Select the desired payment method.

4) Now you have the possibility to check all details (ordered items, quantities, sizes, name, address, payment method) once again before you submit and send us your binding offer to purchase the items in the shopping cart by clicking the "Buy now" button. Before sending the order, you can edit the items in the shopping cart at any time, view and change your address and selected payment method.

After sending your order you will receive an e-mail from us with a summary of your order.

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