Frequently Asked Questions

We are pleased to answer all your questions about our products, the LANIUS brand and the entire purchase and return process. Simply use the group filter or the search below.

If you do not receive an answer to your question, we will gladly answer you by e-mail or phone tel:+49221 80 111 84 80 (Mon-Fri, 09:00 - 17:00).

 

Order and Payment

How excactly can I order?

The ordering process in our online shop comprises four steps:

1) Place the desired items in the virtual shopping cart.

2) Enter your required customer data including billing address and, if necessary, a different delivery address. This can be done as a guest customer or by registering a customer account.

3) Select the desired payment method.

4) Now you have the possibility to check all details (ordered items, quantities, sizes, name, address, payment method) once again before you submit and send us your binding offer to purchase the items in the shopping cart by clicking the "Buy now" button. Before sending the order, you can edit the items in the shopping cart at any time, view and change your address and selected payment method.

After sending your order you will receive an e-mail from us with a summary of your order.

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What size do I need?

In order to make it easier for you to choose the correct size, we have indicated the size of the photo model and the size of the model that is worn with each item. Should the cut have special features, we will also state this in the article description. In addition, there is the LANIUS size chart, which is used to design our collection. Should you have any further questions, please contact us via the contact form, by telephone +49 (0) 221- 801118480 or email shop@lanius.com.

Click here for size advice

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How do I change / cancel an existing order?

Our goal is that you receive your ordered goods as soon as possible. Incoming orders can therefore only be changed or canceled within a very short period of time before our dispatch team immediately takes the goods to you.

Please contact us as soon as possible via our contact form, by e-mail at shop@lanius.com or by phone between 09:00 and 17:00 on the phone: +49 (0) 221- 801118483.

If this is no longer possible as the shipping process has already begun, you can use our return service after receipt of the goods.

Read more here: Return and Exchange

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Where can I see my previous orders?

If you have registered a customer account in the LANIUS Onlineshop, you can check your order history at any time. Please log in to your account via "My account".

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How do I know if an item is still available?

Of course, we would like to have all items in our Onlineshop available at any time. If it is still possible that you can order an article, which is temporarily or permanently not available, we will inform you as soon as possible in an e-mail about the availability. Already made payments will be reimbursed as soon as possible according to the type of payment chosen by you. We also inform you in advance if we have to split your order. For the delivery of missing items, we will of course take the shipping costs.

You can also request a size, which is already sold out, at the article. Please enter your e-mail address in the e-mail field and we will contact you when the size is available again.

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What payment options are available at the LANIUS onlineshop?

You have the option of paying in advance, by immediate transfer, PayPal or with credit card.
If you are not living in Germany, payment is possible exclusively in advance, with PayPal and by credit card.

For all payments you will be transferred during the ordering process via a secure connection to the input screen of our payment provider HeidelPay (Heidelberger Payment GmbH).

For payment by prepayment / bank transfer, the order will be sent after receipt of the complete invoice amount. In order to speed up the processing, please specify the order number.

For payments via credit card Visa and MasterCard as well as immediate payment you will be forwarded in the course of the ordering process via a secure connection to the input mask of our payment provider Heidelberger Payment GmbH.

For payments with PayPal, they will be forwarded directly to PayPal at the end of the order process. If you are already a PayPal customer, you can quickly and securely make the payment after logging into your PAYPal account. Without an already existing PayPal account, you can log in as a guest or open a PayPal account and then confirm the payment. Please note that due to your agreements with credit institutions or other institutions, additional costs for transfers, account management, etc. may arise for you.

For further information on the exact payment processing, please refer to our terms and conditions point 8. Payment Methods.

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Is there a minimum order value?

There is no minimum order value in the LANIUS Onlineshop. Within Germany, we also send your order free of charge regardless of the order value.

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