Frequently Asked Questions

We are pleased to answer all your questions about our products, the LANIUS brand and the entire purchase and return process. Simply use the group filter or the search below.

If you do not receive an answer to your question, we will gladly answer you by e-mail or phone tel:+49221 80 111 84 80 (Mon-Fri, 09:00 - 17:00).

 

My LANIUS Account

Is a purchase only possible with registration?

By opening a customer account, you have the advantage that the invoice and shipping data will be stored for future orders. You can also track all your orders, your wishlist and your returns in your customer account. As we would be delighted to welcome you regularly as a customer in the Onlineshop, we recommend to create a customer account.

Create a LANIUS customer account now.

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How can I register for a LANIUS customer account?

To open a customer account, please click on "My account" at the top right of the online shop. Now you can choose between the "I am already customer" and "I am new customer" in the pop-up window that opens. If you are not yet a customer but want to register, select "Register now". In a few steps, enter the requested customer data in the opening form (all required fields are marked with an asterisk). Subsequently you assign a password (at least 5 characters) for your customer account, in order to be able to log on to future orders safely and easily.

After completing the registration form, click on "Login" and you will soon receive a confirmation of your registration by e-mail.

With your personal customer account, you can now conveniently shop at the Onlineshop anytime without having to re-enter your data every time. We are looking forward to welcome you to our Onlineshop and wish you a lot of shopping! 

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How can I change my user data?

Under the menu item "Personal data" in your customer account you have the possibility to change the name, e-mail address and password.

Under "Addresses", you can adjust the delivery address for future orders. Under "payment methods" you have the possibility to deposit your preferred payment method.

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I have forgotten my password?

If you lost your password, please click on "My account" and then "I am already customer". Below the field "Password" click on the link "Forgotten password". You will then be taken to a new page where you enter your e-mail address and a security code. After this, you will immediately receive an e-mail with a confirmation link from us. After clicking on this link, you will be taken to a page where you can assign a new password.

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